What does ?phone support? imply in the world of web hosting?
You will find plenty of hosting providers on the market today, but many of them are resellers who have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The type of support that you'll receive via this method of communication may vary based on the provider - a few of them provide experienced telephone support, many others offer basic and customer support only as some matters are more time-consuming and it would be quicker to be resolved via a ticket, especially if the situation has to be escalated. Nonetheless, it's good to find that you can reach your hosting provider since there are lots of small problems which can be taken care of effectively and timely with a phone call, not mentioning that you'll be able to get additional info regarding the services before you become a customer.
Phone Support in Hosting
If you choose to obtain one of our hosting
, you'll be able to get hold of our support crew over the phone for 14 hours a day. We will assist you in choosing the ideal package for your web sites because we think that it's better to discuss such matters with a live person. If you already own an account, we are able to help you with any kind of sales/billing questions and / or general matters, even with some tech problems which do not require too much time or escalation to a system administrator since it will be better to open a ticket for time-consuming matters and have the entire communication in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
When you need more details regarding the semi-dedicated servers
that we offer, you'll be able to call one of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you have the option to check ahead of time whether our solutions are appropriate for your websites. If you're already our client and you own a semi-dedicated account, you're able to get in touch with us over the phone for 14 hours every day about any type of billing or general queries. For strictly tech issues you need to employ our ticketing system in order to communicate with our technical support as someissues simply need additional time to be resolved, still we can assist you on the phone with lots of minor technical issues as well, saving you efforts and time.