Should you ever encounter a problem with your site and be incapable of coping with it, ask the respective hosting company’s technical support staff to assist you to bring the website back online. A speedy resolution would be the most favorable scenario, but lots of hosting companies reply within 24 hours or even more, all the more so if you are working with a reseller. Even if your problem can be sorted out without much effort, your website may not function satisfactorily or may not be accessible at all for a lengthy period, so you may lose potential customers because it’s pretty unlikely that anybody would be enthusiastic to return to an inoperational website. For this reason, you have to make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a timely manner. If a web app update does not proceed as planned or you erase something unintentionally, for example, the website should be fixed swiftly so as to prevent elongated inaccessibility.
One-Hour Response Guarantee in Hosting
In case you are using any of our hosting and you have an inquiry or face an obstacle, you can touch base with us 24-7 by submitting a technical support ticket or by sending an email and we will make certain that you have a response in less than one hour. In case the issue can be sorted out, we’ll do it before we reply, while in case there is something that you need to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try out, etc. Usually, you’ll receive an answer within only half an hour, which suggests that waiting around for hours and hours on end or even for more than 1 day to receive support is something unthinkable. Our one-hour response time guarantee is valid for any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a tech support ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you will get a response within maximum one hour. You can touch base with us at any time with regards to general, technical or billing matters and considering the fact that we’re on duty 7 days a week, you will invariably obtain assistance in a timely manner. Based on the particular issue or question, we’ll provide you with more details, rectify the complication if it’s been caused by something that is within our reach or instruct you on what steps to take if you have to fine-tune a given setting for a web app that we cannot access. You can forget about waiting for an entire day for each answer. The fact is, in the majority of cases we respond to tickets and emails within no more than twenty-twenty five minutes.