A live chat is one of the methods of communication provided by some web hosting suppliers as part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand a word compared to a call with an agent. In addition, if the trouble that you have requires some time to be reviewed and taken care of, you'll be able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service completely free provided that you have web accessibility even if your web hosting supplier is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Hosting
We supply a live chat assistance service for all of the hosting that we offer and we are able to assist you with almost everything in real time. In case you do not have an account with our company yet, we will be able to provide you with more information about the packages so as to help you to select the most appropriate plan. If you are an active client, we can assist you with any general or billing issue and with multiple common technical issues, for example an email address installation in a desktop email client. In case you can't phone us for some reason or you are in a country where we do not have a local telephone number, the live chat will be the best option to get in touch with us. Of course, some troubles require additional time to analyze and test, therefore you'll need to open a support ticket to our technicians, however, we are able to save your time and assist you with various troubles on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every single day, even on holidays and weekends. It's the best way to find out more about our semi-dedicated servers if you don't have an account yet or to get some issue resolved in case you're a client and our support agents will help you instantly regardless of the time of the day you join the chat. If you're hestitating which package is better for your sites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you've got troubles installing an e-mail account on your computer, you will be able to contact us and we will provide you with the required information at once. The live chat is accessible even after our telephone lines are off for the day, therefore when you have an account here, you can be sure that you'll always get prompt help with any question or problem that pops up.