In case you have purchased a web hosting package and you’ve got some queries with regards to a particular feature/function, or if you have confronted some predicament and you need support, you should be able to contact the respective customer support staff. All web hosting companies use a ticketing system no matter if they provide other methods of contacting them aside from it or not, since the best way to tackle an issue most often is to submit a ticket. This communication method makes the responses exchanged by both parties easy to track and allows the technical support team representatives to escalate the case in the event that, for example, a server administrator has to intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you’ll have to have at least two different accounts to get in touch with the client service staff and to actually manage the hosting space. Non-stop switching from one account to another could be a headache, not to mention the fact that it requires a very long time for the majority of hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting is not separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just a couple of mouse clicks, without ever signing out of your account. The ticketing system includes a quick-search box, which will help you trace any ticket that you’ve already sent, if required. Moreover, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a particular problem even before you open a ticket. The response time is no more than 1 hour, so you can get prompt assistance at any particular time and in case our client care staff recommends that you should do something in your hosting account, you can do it instantaneously without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything connected with your semi-dedicated server account in one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or come across an issue, you can touch base with our customer care team representatives right away without having to go to a completely different admin dashboard. You can browse through your web files or check different account settings whilst opening a new ticket or reading the answer to an older one. If you’ve got a large number of tickets and you would like to find a given one, you can resort to the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get an answer in less than sixty minutes regardless of the essence of your question or issue.