The access to the customer and tech support that a hosting company offers can tell you a lot for the services that they offer too. In the event that you're allowed to use only e-mail messages and tickets, you have almost certainly found a reseller and not the hosting supplier. When this is the case, you will have to wait for a few days to have a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the real web hosting company for additional assistance. If the provider provides you with various ways of communication with quick response time that are available anytime, they're almost certainly the top provider, not only a reseller. Which means that you'll benefit from timely assistance and quality support since they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always much better to contact your hosting company right away using your preferred way of communication.
24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting
plans are twenty-four-seven, so you can forget about waiting for several days in order to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you are able to open a support ticket on top of the other three methods of contact. You'll be able to pick the best way to contact us based on what your location is or what kind of equipment you are using. We will assist you for more or less any webhosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you buy a semi-dedicated server
account from us since we have telephone and online chat support for pre-sales, billing and basic queries. Our agents will assist you to pick the best plan or give you details about our servers, in order to confirm if the system requirements for your websites are met. If you are an active customer, you can also contact us via e-mail or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We guarantee that whenever you use these 2 ways of correspondence, you'll get an answer within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other suppliers, even large ones, you can compare the reply time because it usually takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Using our VPS servers
, you will never have to wait for more than an hour so as to get help for any kind of difficulty that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all tickets which you open from your billing Control Panel or emails which you send to our technical support team. We also have local telephone numbers in a number of countries globally and a live chat service where we'll help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so regardless what your question or issue is, there'll always be somebody to assist you in a timely manner. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server
from us, you're able to get in touch with us anytime using several channels and the maximum time that you'll have to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical issue, you're able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of general questions or you would like to find out about our hosting solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In the event that you'd like to have help with third-party software that you are unable to set up or manage effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.