Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section built into InfoKarawaci’s Site Control Panel. It features a detailed knowledgebase with frequently asked questions and detailed instructional articles compiled by our expert technical support team.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of step–by–step video tutorials that visually demonstrate how you can resolve a typical issue associated with your hosting account. You will find the video lessons in the Help section.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock client care service and a 1–hour ticket response time guarantee. Our proficient technical support engineers will be online 24x7x365 to respond to your queries and to fix any problem that you could chance upon. Just send a client support ticket from the Help section and we’ll respond to you momentarily.