Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 60 min response warranty for each ticket or e–mail that you send to the customer service staff. We’ll speedily reply to all the standard questions and forward the case to our sysadmins if additional assistance is required. If you take advantage of the Optional Admin Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you preliminary.
A Top–Quality Customer Care Service
Our tech support staff will be at your disposal 24/7 if you need assistance while working with the Site Control Panel or with any of the apps that we preinstall for you on the dedicated server. What is more if you require help with all the daily admin tasks on your dedicated hosting server, you can take a glimpse at our Optional Admin Services package, which includes backup space, OS updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
Our Site Control Panel was preinstalled for every dedicated server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on everything that you can do. The majority of instructional articles also video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.