Customer Support Channels
A 1–hour Response Guarantee
Our user help team is trained to very quickly take care of all hosting customers’ concerns and help inquiries. Through our ticket system, it’s possible to submit your question and a support crew member will return to you in less than max 1 hour. In reality, practice proves that the typical reaction time frame is Twenty or so minutes.
A Top–quality Support Service
Our support service is supplied by a team of trained professionals that are prepared to respond to your query in a timely manner. You can easily contact the tech support team crew by opening a help and support ticket from your Site Control Panel or by sending us an email message. On business days, you may also call us on the telephone or make use of the online chat solution.
An Intuitive Help Section
We have built–in a substantial know–how base into the Control Panel which enables you to obtain handy step–by–step details any time. Each area of the Control Panel has its own contextual support area having a variety of how–to posts. We have also organized video tutorials to present you with a much better visual representation of the correct way to carry out any presented job.